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With our exciting news of no increase in health plan premiums for 2021, you may wonder how this is possible or what things might be happening behind the scenes to balance health-care costs and, in the end, give these dollars back to our participating churches and members. One significant way has been in the utilization outcomes and savings through our telemedicine benefit. Did you know that the Alliance Health Plan saved almost $73,000 in this area alone last year? Let’s dive into some details and see how our health plan participants, and the choices they’re making, are helping to bring overall plan costs down.

The overview below is given to us by our telemedicine provider, First Stop Health, with results from our contract year of 7/1/19-6/30/20. It is important to note that while Alliance Benefits receives general data, personal information remains with First Stop Health and is 100% confidential for health plan members.

Between 7/1/19-6/30/20, we had 374 completed telemedicine visits, equaling 50% utilization, and $72,981 in savings from various outcomes. The telemedicine utilization industry average is 7%, so we are far exceeding the norm!

Savings from Outcomes

Employee Time Savings

With the COVID-19 pandemic in 2020, you’ll notice a similar uptick trend in visits, peaking at 58 visits in March 2020.

Member Visits between 7/1/19-6/30/20

If statistics tell us anything, it’s that telemedicine is only going to continue growing. With the recent pandemic and drastic increase in global usage, we’d like to thank First Stop Health for how they’ve responded and cared for our Alliance members. Absorbing extensive changes in 2020, they not only continue to meet our needs but go above and beyond with their excellent service.

What Alliance Health Plan Members Are Saying

For more information or to request an online visit, log in to your account at, download their mobile app on the App Store® or Google Play™, or call (888) 691-7867.

Curtis joined the Alliance Benefits team in September of 2017. Serving in the role of Executive Director, he is responsible for the overall administration and direction of all aspects of Alliance Benefits, including the health and retirement plans for Alliance workers in the United States and internationally.