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Are you aware that we’re switching to Aetna Network? We’re always looking for ways to improve your healthcare experience, and Aetna’s extensive network and commitment to innovation will provide you with the best possible healthcare experience.

To help you understand the upcoming switch, we’ve put together some frequently asked questions (FAQs) about the transition. 

1. What’s the reason behind the change to Aetna?

We’re excited to announce that we’ve partnered with Aetna to provide you with a superior health plan experience. Aetna’s broad network, commitment to innovation, and focus on delivering high-quality health services align with our commitment to your care. This change to Aetna will better support your health needs.

2. When is the official switch date to Aetna?

Mark your calendars for June 1, 2024. That’s when all your health services will begin flowing through Aetna. However, keep in mind that Allied Benefits is still your claims processing company, just as before.

3. Will you receive a new Aetna insurance card? And what should I do if there is a delay? 

Absolutely! Allied Benefit Systems will mail your new Aetna card to ensure it arrives by June 1. A digital version of your ID card will be available on your Allied account at beginning June 1.

4. Need to update your personal info?

Updating your details is easy. Fill out our online address change form.

5. What if I already have a procedure approved by First Health after June 1?

No worries! Aetna will honor all pre-authorizations from First Health, ensuring a seamless continuation of your care.

6. How can I check if my doctor is in the Aetna network?

It’s simple! Check out and Select Aetna Signature Administrator to see if your healthcare provider is included in Aetna’s extensive network.

7. What should I do if I have ongoing or complex medical treatments during the transition to Aetna?

For those who have serious or complex medical conditions requiring ongoing treatment, we provide a Continuity of Care form. Please contact Alliance Benefits to discuss your situation and obtain the necessary form. This form will be used by Allied to properly process your claims during this transition period. Keep in mind, the Continuity of Care is specifically intended for more serious medical situations, not for routine ongoing treatments.

8. Does the switch affect my pharmacy benefits?

 Absolutely not! Your pharmacy benefits will remain the same.

9. How can you reach out to Aetna for more help?

 Just as before, you can reach out to Allied Benefits at (800) 288-2078 with questions about your claims or coverage.If you are not sure if your doctor is in the Aetna Signature Administrator network, you can call Aetna at the number on your new ID card.

Finally, if you need more help resolving an issue, you may call us at Alliance Benefits 800-700-2651.

10. Will my current out-of-pocket costs be affected by the transition to Aetna?

Absolutely not! Please be assured any amount you already met towards your deductible or out of pocket maximum will be honored by Allied Benefits, regardless of the network change.

11. Looking for more details about this change?

Stay connected with all the updates and resources. Visit our current update page on our website regularly to keep informed about all the transition details and more.

We hope this information about our switch to Aetna has been helpful. As always, we’re here to support your health needs and provide you with the best possible healthcare experience. If you have any questions or concerns, please contact us.