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August 26, 2020

What Is KnovaSolutions?

By Dennis Wheeler, WorkPartners

Did you know that as part of your benefits package through the Alliance Health Plan, you can access a unique care support program called KnovaSolutions? We know that trying to manage complex healthcare-related issues can be a full-time job. So Alliance Benefits has partnered with KnovaSolutions to provide you and your family with the support you need to navigate any medical-related concerns.

Question:  What is KnovaSolutions?

KnovaSolutions® is a clinical prevention service to help members better understand and manage their medical care, treatments, and medications via telephone and email. The KnovaSolutions clinical team focuses on the member as a whole, not just the health complications they may be facing, by providing access to health information and support in making the best health decisions possible.

Question: Does it cost me anything?

No. There is no cost to you or any family member for participating in the KnovaSolutions program.

Question:  Will my employer know I am using KnovaSolutions services?

No. KnovaSolutions is an entirely voluntary and confidential health information service. At no time will information related to you or your family member’s specific health concerns be shared with your employer.

Question:  What does KnovaSolutions do for my family and me?

KnovaSolutions takes a person-centered approach that goes beyond illness and injury. You’ll have access to a support team that includes a nurse, pharmacist, and medical research librarian. They will give you information, support your medical journey, and work with you to build a health management action plan to make informed decisions. Your plan will address concerns that impact your overall well-being by navigating work, family, and school-related issues.

These services are designed to enhance, not replace, the relationship you have with your provider.

Your clinical team can answer questions like:

  • What does my diagnosis mean?
  • Where can I go for the best treatment?
  • How do I get a second opinion?
  • What are the risks and benefits of this surgery?
  • How do I get a copy of my medical records?
  • What lifestyle changes will improve my health?
  • How can I decrease the stress in my life?

Question: How do I use or get connected to KnovaSolutions?

If you are eligible for our services, KnovaSolutions will send you an introductory letter and set up a consultation with a clinical support nurse. This program is voluntary and member-driven. You decide if, when, and how often you want to connect with your team. The services are secure, confidential, and customized to fit your individual needs.

Also, if you are ready to enroll you can call or email KnovaSolutions:

Call: (800) 355-0885, Monday-Friday, 7 a.m. to 7 p.m. (Central Standard Time)

Email: contactknova@hcmsgroup.com

 


Mr. Dennis Wheeler, the Senior Business Development Executive at WorkPartners, holds both a Bachelor of Arts Degree in Business Management (BSBA) and a Master of Business Administration (MBA) degree from the University of Nebraska.


Mr. Wheeler has over 25 years of human capital consulting experience and has worked with numerous clients to create solutions that improve employee health and productivity. He has partnered with clients to research and assess employee behavior patterns and how those patterns impact the utilization of absence/leave benefits. Mr. Wheeler has served as a project leader on numerous employee benefits projects and has ensured the timely delivery of integrated solutions.

Before joining UPMC, Mr. Wheeler worked as a strategic leader for several organizations and health plans and managed his own consulting firm. Mr. Wheeler serves as an Adjunct Professor for two regional colleges and serves on several non-profit boards.


Posted in: Health Plan Tools