April 24, 2019

Telemedicine Proving to Be a Success

By Crista Murray, Alliance Benefits

Telemedicine services are exploding in large number mainly due to the continued success stories and reviews shared by customers. A recent survey funded by the National Institutes of Health (which analyzed responses from 3,000 patients treated via telehealth) concluded that between 94 percent and 99 percent were “very satisfied” with telehealth, while one-third of respondents even preferred the telehealth experience to an in-office doctor visit. Also, according to the American Telemedicine Association, “Studies have consistently shown that the quality of healthcare services delivered via telemedicine are as good as those given in traditional in-person consultations.”

Alliance Health Plan Statistics

As many of you know, the Alliance Health Plan implemented a new telemedicine provider, First Stop Health, in July 2018. Since that time, 215 health plan participants have used this service with an 88.8% lower cost outcome for the patient compared to what they would have chosen without this consultation. Here are some quotes from some of our very own Alliance Health Plan members:

“I called with a case of strep throat and consulted with a doctor in less than 10 minutes. Thank you so much for working so quickly!”

“My first encounter with First Stop Health was a positive one. I think the concept behind First Stop Health and their execution of it are real winners!”

“I dreaded having to go to a walk-in clinic and waste an hour or two of my day until I remembered First Stop Health. I read one review that said it took 20 minutes and decided to give it a try. My experience was very similar. The doctor returned my call within 15-20 minutes and I was able to get something to help me with my sinus infection. I will definitely use this service again!”

“The doctor was nice and caring, called right away, and I was well taken care of. It was also very simple to pay after receiving their email confirmation. I will use this service again.”

“I had a great experience with First Stop Health. Since I live some distance from my primary care doctor, it was very convenient to be able to call and get a prescription after several days of not feeling well. After the initial call, the doctor called me back right away. He was very thorough in his questions before he made his diagnosis. I would definitely use this service again.”

First Stop Health offers Alliance Health Plan members 24/7/365 phone and video access to U.S.-based physicians with a $25 consultation fee only if an Rx is prescribed. Otherwise, all consultations are at no charge. First Stop Health can be reached by calling (888) 691-7867. For more information regarding the services provided, refer to their flyer by clicking here.

Listen to a Real Telemedicine Call

If the need ever arises, we hope you are able to take advantage of this great benefit!


Crista Murray joined Alliance Benefits in June 2009 and has been with The Christian and Missionary Alliance for over seventeen years. She is responsible for overseeing and coordinating the day-to-day execution of marketing strategies and communication efforts for both the health and retirement plans.

Posted in: Health Plan Tools